Last Update: January 2023

Welcome to www.tennerr.com.

The following terms of job (these “Terms of Job”), govern your access to and use of the tennerr website and mobile application, including any content, functionality and jobs offered on or through www.tennerr.com or the tennerr mobile application (the “Site”) by tennerr LTD Company number 11859241 Correspondence address 79 Colthurst Crescent, Finsbury Park, Finsbury Park, London, England, N4 2FF and its subsidiaries, as applicable. tennerr Ltd. and its subsidiaries are collectively referred hereto as “tennerr“ “we” or “us” and “you” or “user” means you as a user of the Site.

Please review the Terms of Job thoroughly before using our website. By using the Site, opening an account, or clicking to accept or agree to the Terms of Job when this option is made available to you, you accept and agree, on your own behalf or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms of Job and tennerr Payment Terms, located here (“Payment Terms“), which is incorporated herein by reference. You also confirm that you have read and comprehended our Privacy Statement. If you do not agree with these Terms of Job or the Privacy Statement, you are not permitted to access or use the Site. Please refer to the designated articles on this page for more information about the Site’s activity and usage regulations.

This Site is offered and available to users who are at least 18 years of age and of legal age to form a binding contract. If you are under 18 and at least 13 years of age, you are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. If you are under 13 you are not permitted to use the Site or the tennerr jobs. By using the Site, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site

Our Customer Support team is available from 9 am to 5 pm (GMT-5) if you have any questions regarding the Site or Terms of Job. Contacting our Customer Support team can be performed by submitting a request here.

The original language of these Terms of Job, as well as all other texts throughout the Site, is English. tennerr makes this translation available for convenience only. In case of conflicts between the original English version and any translation, the English version shall prevail.

• Key Terms
  Buyers are users who purchase jobs on tennerr.
• Business Account is a collaborative Buyer account, created via tennerr Business, as detailed on tennerr Business Terms of Job (available here).
• Business Account Team Member or Team Member is any user that is invited or uses a Business Account.
• Custom Offers are exclusive proposals that a Seller can create in response to specific requirements of a Buyer.
• Custom Orders are requests made by a Buyer to receive a Custom Offer from a Seller.
• Job Extras are additional jobs offered on top of the Seller’s Job for an additional price defined by the Seller.
• Job Packages allow Sellers to offer jobs in different formats and prices. Packages can include upgrades, which lets Sellers price their job for a basic price of over $5.​
• Job Page is where the Seller can describe their Job and the Job’s terms, and the Buyer can purchase the Job and create an order.
• Job / Jobs are jobs offered on tennerr.
• Order Page is where Buyers and Sellers communicate with each other in connection with an ordered Job.
• Orders are the formal agreements between a Buyer and Seller after a purchase was made from the Seller’s Job Page.

Overview (Main terms, in a nutshell)
On tennerr, only users with registered accounts are permitted to buy and sell goods. There is no cost associated with registration. When you create an account, you agree to provide us with information that is accurate, complete and kept up to date. You also agree that you will not create an account with the goal to scam or trick others. You are entirely responsible for any and all activity that occurs on your account, as well as for maintaining the confidentiality and security of your password at all times. Regarding your account, we cannot be held liable for any actions or omissions on your side.

• Jobs on tennerr may be offered at a base starting price of $5. Some Jobs are offered at a base price of more than $5 as determined by the Seller.
• Buyers pay tennerr in advance to create an order.
• Orders are purchased through the Order button found on a Seller’s Job page or through a Custom Offer.
• Sellers must fulfill their orders, and may not cancel orders on a regular basis or without cause. Canceling orders will affect the Sellers’ reputation and status.
• Sellers gain account statuses (Levels) based on their performance and reputation. Advanced levels provide their owners with benefits, including offering jobs for higher prices through Job Extras, or selling their Job in multiples.
• Users may not offer or accept payments using any method other than placing an order through tennerr.com.
• When purchasing a Job, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their Job page.
• tennerr retains the right to use all published delivered works and Logo Designs for tennerr marketing and promotion purposes.

We care about your privacy. You can read our Privacy Policy here.

Users undertake to comply with tennerr’s Community Standards, which are a set of behavior rules and guidelines, applicable to the tennerr community and marketplace in addition to these Terms of Job, as updated from time to time.

SELLERS
Basics
Sellers create Jobs on tennerr to allow Buyers to purchase their jobs. Sellers may also offer Custom Offers to Buyers in addition to their Jobs.

Each Job you sell and successfully complete, accredits your account with a revenue equal to 80% of the purchase amount.
tennerr accredits Sellers once an order is completed. See our “Orders” section below for a definition of a completed order.
For more information about receiving payments, fees and taxes see the Payment Terms.

The Seller’s rating is calculated based on the order reviews posted by Buyers or Business Account Team Members. High ratings allow Sellers to obtain advanced Seller levels (see Levels below). In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account.

For security concerns, tennerr may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users, or associating multiple tennerr accounts with a single withdrawal provider.

Sellers are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their jobs.

Jobs
Sellers are allowed to post a select amount of active Jobs based on their Level status.
7 Jobs for Sellers without a Level status.
10 Jobs for Level 1 Sellers.
20 Jobs for Level 2 Sellers.
30 Jobs for Top Rated Sellers.

Jobs created on tennerr are User Generated Content.
Jobs and/or users may be removed by tennerr from the Site for violations of these Terms of Job and/or our Community Standards, which may include (but are not limited to) the following violations and/or materials:

Illegal or Fraudulent jobs

Copyright Infringement, Trademark Infringement, and violation of a third party’s terms of job are reported through our Intellectual Property Claims Policy found here

• Adult oriented jobs, Pornographic, Inappropriate/Obscene
• Intentional copies of Jobs
• Spam, nonsense, or violent or deceptive Jobs
• Jobs misleading to Buyers or others
• Reselling of regulated goods
• Offering to prepare academic works on behalf of Buyers
• Exceedingly low quality Jobs
• Promoting tennerr and/or tennerr Jobs through activities that are prohibited by any laws, regulations, and/or third parties’ terms of job, as well as through any marketing activity that negatively affects our relationships with our users or partners.
• Jobs that are removed for violations mentioned above, may result in the suspension of the Seller’s account.
• Jobs that are removed for violations are not eligible to be restored or edited.
• Jobs may be removed from our Search feature due to poor performance and/or user misconduct.
• Jobs may include pre-approved website URLs contained within the Job description and requirements box. Jobs containing websites promoting content, which violates tennerr’s Terms of Job and/or our Community Standards, will be removed.
• Jobs are required to have an appropriate Job image related to the job offered. An option to upload two additional Job images are available to all Sellers. Sellers must deliver the same quality of job as shown on their Job images. Recurring deliveries that don’t match the quality shown on the Job images may lead to the Seller’s account losing Seller status or becoming permanently disabled.
• Jobs may contain an approved Job Video uploaded through the Job management tools available on tennerr.
• Statements on the Job Page that undermine or circumvent these Terms of Job is prohibited.
• Eligible Jobs in select Categories may set up Job Packages to offer their jobs in structured formats with multiple price points for the selected Job.
• Certain categories are available only to Pro Sellers to create Jobs. If you are not a Pro Seller, creating a Job for jobs available to Pro only may result in removal of your Job.

Job Extras
Job Extras are additional jobs offered on top of the Seller’s Job for an additional price defined by the Seller.
Job Extras may be removed for violations of our Terms of Job and/or our Community Standards. For specific terms, please see the Jobs section above for a list of jobs that violate our Terms of Job. Jobs are subject to be removed due to violations found in Job Extras.

The amount of Job Extras, which can be offered, and the price for each Job Extra, is based on your Seller Level.

Jobs offered through Job Extras must be related to the base job and part of the deliverables on the Order.
Job Extras may cover different categories of jobs that are components to a higher quality delivered job.
Sellers have the option to extend the duration of an Order for each Job Extra that is added to the Order. This is to cover the time needed to complete the extra job.

Levels
tennerr is all about helping Sellers leverage their skills. We seek to empower top performing Sellers with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, tennerr may reward them with new statuses, special opportunities, benefits, and tools that come with it.

tennerr Sellers can gain account Levels based on their activity, performance, and reputation. The advancement criteria can be found here.

Advancements in Levels is updated periodically by an automated system.

The current Levels a Seller can achieve are Level 1, 2, and Top Rated.

Sellers who cannot maintain their high-quality job, experience a severe drop in ratings, or stop delivering on time risk losing their Seller status and the benefits that come with it. For example, late deliveries, warnings to the Seller’s account, and cancellations can cause a Seller to move to a different Level.

Advanced levels provide their owners with additional benefits, including offering Jobs for higher prices through Job Extras, or selling their Job in multiples.

Top Rated Sellers
Top Rated Sellers are chosen manually by tennerr editors through an ongoing review process based on seniority, the volume of sales, extremely high ratings, exceptional customer care, high order completion rate, and community leadership. Top Rated Sellers gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.
Top Rated eligibility is constantly evaluated by tennerr to ensure that the quality standards and expectations of the Top Rated selection are kept. tennerr retains the right to change a Top Rated Seller status in light of such evaluation. In addition, Top Rated Sellers who cannot maintain their high-quality job through a severe drop in ratings, stop delivering on time, increased cancellation rate, or violate our Terms of Job and/or our Community Standards, also risk losing their Top Rated status and the benefits that come with it.

Pro Sellers
Pro Sellers are pre-verified professionals who undergo a vetting process by tennerr editors. Applying for tennerr Pro is open to everyone: professional freelancers who are new to tennerr, as well as existing tennerr Sellers.
Pro Sellers eligibility is constantly evaluated by tennerr to ensure that the quality standards and expectations of the Pro Seller selection is kept. tennerr retains the right to change a Pro Seller status in light of such evaluation. In addition, Pro Sellers who cannot maintain their high-quality job through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Job, also risk losing their Pro status and the benefits that come with it.

Seller Features
tennerr Sellers have access to several exclusive features that help customize the way their jobs can be offered.

Custom Offer
Sellers can also send Custom Offers addressing specific requirements of a Buyer.
Custom Offers are defined by the Seller with the exact description of the job, the price and the time expected to deliver the job.
Custom Offers are sent from the conversation page.

Jobs provided through Custom Offers may not violate tennerr’s Terms of Job and/or our Community Standards.

Shipping Physical Deliverables
Some of the jobs on tennerr are delivered physically (arts and crafts, collectable items, etc.). For these types of Jobs, Sellers may decide to define a shipping pricing factor.

• Jobs that include a shipping pricing factor must have physical deliverables sent to Buyers.
• Shipping costs added to a Job only pertains to the cost Sellers require to ship physical items to Buyers.
• Important: Buyers who purchase Jobs that require physical delivery, will be asked to provide a shipping address.
• Sellers are responsible for all shipping arrangements once the Buyer provides the shipping address.
• tennerr does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping. A tracking number is a great way to avoid disputes related to shipping. We require entering the tracking number if available in the Order Page when delivering your work.

BUYERS
Basics
You may not offer direct payments to Sellers using payment systems outside of the tennerr platform.
tennerr retains the right to use all publicly published delivered works for tennerr marketing and promotional purposes.
Buyers may request a specific job from the Post a Request feature. Jobs requested on tennerr must be an allowed job on tennerr. Please click here for guidelines on approved jobs. Users should refrain from using the Post a Request feature for any purpose other than looking for jobs on tennerr.

Purchasing
Please refer to the Payment Terms for making Payments through the tennerr platform and to learn about fees and taxes.
In addition, Buyers can request a Custom Order which addresses specific Buyer requirements, and receive a Custom Offer from Sellers through the site. You may not offer Sellers to pay, or make payment using any method other than through the tennerr.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.

ORDERS
Basics
Once payment is confirmed, your order will be created and given a unique tennerr order number (#FO).
Sellers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the job that was purchased and advertised on their Job.

The Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in these Terms of Job. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that Order after review, affect the Seller’s rating and result in a warning to Seller.

An Order is marked as Complete after it is marked as Delivered and then accepted by a Buyer. An Order will be automatically marked as Complete if not accepted and no request for modification was submitted within 3 days after the Order was marked as Delivered. The Buyer may extend such period by up to 5 additional days.

We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact tennerr’s Customer Support department for assistance here. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.
Orders through the Logo Maker are completed once payment is made by the Buyer.

Certain Jobs that offer local jobs might require Buyers and Sellers to meet in person in order for the Seller to perform the job. In such cases, users should note that tennerr does not guarantee the behavior, conduct, safety, suitability or ability of either Buyers or Sellers. Both Buyers and Sellers agree that the entire risk arising out of their meeting and/or their use or performance of local jobs remains solely with them, and tennerr has no responsibility or liability related to any local jobs provided by the Sellers. In the event that the job is performed on the Buyers’ premises, Buyers are encouraged to maintain proper insurance policies to cover their liability as the premise owner. tennerr’s Terms of Job and Community Standards remain applicable to Orders that are performed outside of the marketplace (including, among others, the below restrictions on Unlawful Use, Inappropriate Behavior & Language, and Targeted Abuse).

Handling Orders
When a Buyer orders a Job, the Seller is notified by email as well as notifications on the site while logged into the account.
Sellers are required to meet the delivery time they specified when creating their Jobs. Failing to do so will allow the Buyer to cancel the Order when an Order is marked as late and may harm the Seller’s status.

Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the Order as Delivered.

Users are responsible for scanning all transferred files for viruses and malware. tennerr will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.

Buyers may use the “Request Revisions” feature located on the Order Page while an Order is marked as Delivered if the delivered materials do not match the Seller’s description on their Job page or they do not match the requirements sent to the Seller at the beginning of the order process.

Reviews
Feedback reviews provided by Buyers while completing an Order are an essential part of tennerr’s rating system. Reviews demonstrate the Buyer’s overall experience with the Sellers and their job. Buyers are encouraged to communicate to the Seller any concerns experienced during their active order in regards to the job provided by the Seller.

Leaving a Buyer’s feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Job and/or our Community Standards.

To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the tennerr platform from users within our Community. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the tennerr platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.
Feedback comments given by Buyers are publicly displayed on a Seller’s Job page.

Work Samples are the delivered images and videos sent to a Buyer in a delivery message. Work Samples are added to a Seller’s Live Portfolio on their Job page if the Buyer chooses to publish the Work Sample while providing a public feedback review.

Withholding the delivery of jobs, files, or information required to complete the Job’s job with the intent to gain favorable reviews or additional jobs is prohibited.

Responding and posting a review: Once work is delivered, the Buyer has three days to respond. If no response is provided within the response period, the Order will be considered completed.

Users are allowed to leave reviews on Orders up to 10 days after an Order is marked as complete. No new reviews may be added to an Order after 10 days.

Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.
Once the Buyer submits his/her review, the Seller will receive a notification and will also have the opportunity to leave a review about working with the Buyer. Please Note: At this stage, Sellers cannot see the Buyer’s review.
Once both Seller and Buyer have completed their reviews, or the 10 days have passed, all posted reviews are made public.
Responding to a review: Once both reviews from the Buyer and Seller have been published, the Seller can reply to the Buyer’s review from the Order page, seen on the Seller’s Job page, beneath the Buyer’s feedback.
Feedback reviews are unavailable for orders made through the Logo Maker.

Disputes and Cancellations
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact tennerr’s Customer Support department for assistance here. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.

User Conduct and Protection
tennerr enables people around the world to create, share, sell and purchase nearly any job they need at an unbeatable value. Jobs offered on tennerr reflect the diversity of an expanding Job economy. Members of the tennerr community communicate and engage through orders, social media, and on tennerr’s Community Forums.

tennerr maintains a friendly, community-spirited, and professional environment. Users should keep to that spirit while participating in any activity or extension of tennerr. This section relates to the expected conduct users should adhere to while interacting with each other on tennerr.

To report a violation of our Terms of Job and/or our Community Standards, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here.

Basics
To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of tennerr in order to circumvent or abuse the tennerr messaging system or tennerr platform is not permitted. Any necessary exchange of personal information required to continue a job may be exchanged within the Order Page. tennerr does not provide any guarantee of the level of job offered to Buyers. You may use the dispute resolution tools provided to you in the Order Page.

• tennerr does not provide protection for users who interact outside of the tennerr platform.
• All information and file exchanges must be performed exclusively on tennerr’s platform.
• Rude, abusive, improper language, or violent messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
• tennerr is open to everyone. You undertake not to discriminate against any other user based on gender, race, age, religious affiliation, sexual orientation or otherwise and you acknowledge that such discrimination may result in the suspension/removal of your account.
• Users may not submit proposals or solicit parties introduced through tennerr to contract, engage with, or pay outside of tennerr.
• Orders
• Users with the intention to defame competing Sellers by ordering from competing jobs will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
• Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling orders that do not align on Order Cancellation or Feedback policies.
• Jobs
• Users may report Jobs to Customer Support that may be in violation of tennerr’s Terms of Job based on the reported Job’s replicated similarity to pre-existing jobs (copycat Jobs).
• Sellers warrant that any content included in their Jobs shall be original work conceived by the Sellers and shall not infringe any third party rights, including, without limitation, copyrights, trademarks or job marks. In the event that certain music or stock-footage media are incorporated within the Jobs, Sellers represent and warrant that they hold a valid license to use such music and/or footage and to include them in the Jobs.
• tennerr will respond to clear and complete notices of alleged copyright or trademark infringement. Our Intellectual Property claims procedures can be reviewed here.
• Reporting Violations
• If you come across any content that may violate our Terms of Job and/or our Community Standards, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Job. All cases are reviewed by our Trust & Safety team. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information.

Violations
Users may receive a warning to their account for violations of our Terms of Job and/or our Community Standards or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing Seller statuses or becoming permanently disabled based on the severity of the violation.

• Non-Permitted Usage
  Adult Jobs & Pornography – tennerr does not allow any exchange of adult oriented or pornographic materials and jobs.
• Inappropriate Behavior & Language – Communication on tennerr should be friendly, constructive, and professional. tennerr condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
• Phishing and Spam – Members’ security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Jobs or orders.
• Privacy & Identity – You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a job must be provided in the Order Page. Sellers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Buyer. Any users who engage and communicate off of tennerr will not be protected by our Terms of Job.
• Authentic tennerr Profile – You may not create a false identity on tennerr, misrepresent your identity, create a tennerr profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., while may be kept anonymous, must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. tennerr reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, etc.).
• Intellectual Property Claims – tennerr will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of job. Our Intellectual Property claims procedures can be reviewed here.
• Fraud / Unlawful Use – You may not use tennerr for any unlawful purposes or to conduct illegal activities.
• Abuse and Spam
  Multiple Accounts – To prevent fraud and abuse, users are limited to one active tennerr account and one active tennerr Business account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the tennerr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of tennerr’s Terms of Job and/or our Community Standards is a cause for permanent suspension of all accounts.
• Targeted Abuse – We do not tolerate users who engage in targeted abuse or harassment towards other users on tennerr. This includes creating new multiple accounts to harass members through our message or ordering system.
• Selling Accounts – You may not buy or sell tennerr accounts.

Proprietary Restrictions
The Site, including its general layout, look and feel, design, information, content, and other materials available thereon, is exclusively owned by tennerr and protected by copyright, trademark, and other intellectual property laws. tennerr®, is a registered trademark owned exclusively by tennerr. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (i) copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) remove any copyright notice, identification or any other proprietary notices; (iv) use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Site; (v) attempt to gain unauthorized access to, interfere with, damage or disrupt the Site or the computer systems or networks connected to the Site; (vi) circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Site; (vii) use any robot, spider, crawlers or other automatic device, process, software or queries that intercepts, “mines,” scrapes or otherwise accesses the Site to monitor, extract, copy or collect information or data from or through the Site, or engage in any manual process to do the same, (viii) introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems, (ix) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site or (x) access or use the Site in any way not expressly permitted by these Terms of Job. Users also agree not to permit or authorize anyone else to do any of the foregoing.

Except for the limited right to use the Site according to these Terms of Job, tennerr owns all right, title and interest in and to the Site (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. We reserve all rights in connection with the Site and its content (other than UGC) including, without limitation, the exclusive right to create derivative works.

Feedback Rights
To the extent that you provide tennerr with any comments, suggestions or other feedback regarding the tennerr platform or the Site as a whole, as well as other tennerr products or jobs (collective, the “Feedback”), you will be deemed to have granted tennerr an exclusive, royalty-free, fully paid up, perpetual, irrevocable, worldwide ownership rights in the Feedback. tennerr is under no obligation to implement any Feedback it may receive from users.

Confidentiality
Sellers should recognize that there might be a need for Buyers to disclose certain confidential information to be used by Sellers for the purpose of delivering the ordered work, and to protect such confidential information from unauthorized use and disclosure. Therefore, Sellers agree to treat any information received from Buyers as highly sensitive, top secret and classified material. Without derogating from the generality of the above, Sellers specifically agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for any purpose except for delivering the ordered work; and (vi) not to copy or reproduce any of the information without the Buyer’s permission.

General Terms
tennerr reserves the right to put any account on hold or permanently disable accounts due to breach of these Terms of Job and/or our Community Standards or due to any illegal or inappropriate use of the Site or jobs.
Violation of tennerr’s Terms of Job and/or our Community Standards may get your account disabled permanently.
Users with disabled accounts will not be able to sell or buy on tennerr.
Users who have violated our Terms of Job and/or our Community Standards and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.
Users have the option to enable account Security features to protect their account from any unauthorized usage.
Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.

Disputes should be handled using tennerr’s dispute resolution tools (‘Resolution Center’ on the order page) or by contacting tennerr Customer Support.

tennerr may make changes to its Terms of Job from time to time. When these changes are made, tennerr will make a new copy of the terms of job available on this page.

You understand and agree that if you use tennerr after the date on which the Terms of Job have changed, tennerr will treat your use as acceptance of the updated Terms of Job.

User Generated Content

User Generated Content (“UGC”) refers to the content added by users as opposed to content created by the Site. All content uploaded to tennerr by our users (Buyers and Sellers) is User Generated Content. tennerr does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations and the user uploading/creating such content shall be solely responsible for it and the consequences of using, disclosing, storing, or transmitting it. By uploading to, or creating content on, the tennerr platform, you represent and warrant that you own or have obtained all rights, licenses, consents, permissions, power and/or authority, necessary to use and/or upload such content and that such content or the use thereof in the Site does not and shall not (a) infringe or violate any intellectual property, proprietary or privacy, data protection or publicity rights of any third party; (b) violate any applicable local, state, federal and international laws, regulations and conventions; and/or (c) violate any of your or third party’s policies and/or terms of job. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.

Furthermore, tennerr is not responsible for the content, quality or the level of job provided by the Sellers (even if they are Pro Sellers, Top Rated Sellers, offer Promoted Jobs or otherwise). We provide no warranty with respect to the Jobs, their delivery, any communications between Buyers and Sellers, and the Logo Designs created through the Logo Maker. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate jobs.

By offering a job, the Seller undertakes that he/she has sufficient permissions, rights and/or licenses to provide, sell or resell the job that is offered on tennerr. Sellers advertising online their Job or Logo Design created through the Logo Maker must comply with laws and terms of job of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the Job or Logo Design from the Logo Maker, as applicable, and may lead to the suspension of Seller’s account.

For specific terms related to Intellectual Property rights and for reporting claims of copyright infringement (DMCA notices) or trademark infringement – please see our Intellectual Property Claims Policy which forms an integral part of these Terms of Job. Note that it is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

Ownership
Ownership and limitations: When purchasing a Job on tennerr, unless clearly stated otherwise on the Seller’s Job page/description, when the work is delivered, and subject to payment, the Buyer is granted all intellectual property rights, including but not limited to, copyright in the work delivered from the Seller, and the Seller waives any and all moral rights therein. Accordingly, the Seller expressly assigns to the Buyer the copyright in the delivered work. All transfer and assignment of intellectual property to the Buyer shall be subject to full payment for the Job, and the delivery may not be used if payment is cancelled for any reason. For removal of doubt, in custom created work (such as art work, design work, report generation etc.), the delivered work and its copyright shall be the exclusive property of the Buyer and, upon delivery, the Seller agrees that it thereby, pursuant to these Terms of Job, assigns all right, title and interest in and to the delivered work to the Buyer. Some Jobs (including for custom created work) charge additional payments (through Job Extras) for a Commercial Use License. This means that if you purchase the Job for personal use, you will own all rights you require for such use, and will not need the Commercial Use License. If you intend to use it for any charge or other consideration, or for any purpose that is directly or indirectly in connection with any business, or other undertaking intended for profit, you will need to buy the Commercial Use License through a Job Extra and will have broader rights that cover your business use.

For Voice Over Jobs, when the work is delivered, and subject to payment, the Buyer is purchasing basic rights, (which means the Buyer is paying a one time fee allowing them to use the work forever and for any purpose except for commercials, radio, television and internet commercial spots). If you intend to use the Voice Over to promote a product and/or job (with the exception of paid marketing channels), you will need to purchase the Commercial Rights (Buy-Out) through Job Extra. If you intend to use the Voice Over in radio, television and internet commercials, you will need to purchase the Full Broadcast Rights (Buy-Out) through Job Extra. For further information on the type of buy-outs, please read below.

Furthermore, users (both Buyers and Sellers) agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to tennerr, including Job texts, photos, videos, usernames, user photos, user videos and any other information, including the display of delivered work, may be used by tennerr for no consideration for marketing and/or other purposes.

Voice Over Commercial Buy-Out
When purchasing a Voice Over Job, the Seller grants you a perpetual, exclusive, non-transferable, worldwide license to use the purchased Voice Over (except for commercials, radio, television and internet commercial spots).

By purchasing a Commercial Rights (Buy-Out) with your order, in addition to the basic rights, the Seller grants you with a license to use the Voice Over for any corporate, promotional and non-broadcast purposes. Corporate, promotional and non-broadcast purposes means any business related use for the creation of, or to promote a for-product profit or job (with the exception of paid marketing channels), such as (by way of example): explainer videos posted to company websites, social networks or email campaigns, audiobooks, podcast intros, and strictly excludes any illegal, immoral or defamatory purpose.

By purchasing a Full Broadcast Rights (Buy-Out) with your order, in addition to the Commercial Rights, the Seller grants you with a license for full broadcasting, which includes internet, radio, and TV “paid channels” including (by way of example): television commercials, radio commercials, internet radio, and music/video streaming platforms, and strictly excludes any illegal, immoral or defamatory purpose.

This Buy-Out is subject to tennerr’s Terms of Job. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Neither the Seller nor tennerr will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery.

Job Commercial Use License
By purchasing a “Commercial Use License” with your Job Order, the Seller grants you a perpetual, exclusive, non-transferable, worldwide license to use the purchased delivery for Permitted Commercial Purposes. For the avoidance of doubt, the Seller retains all ownership rights. “Permitted Commercial Purposes” means any business related use, such as (by way of example) advertising, promotion, creating web pages, integration into product, software or other business related tools etc., and strictly excludes any illegal, immoral or defamatory purpose. This License is subject to tennerr’s Terms of Job. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Neither the Seller nor tennerr will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery.

Disclaimer of Warranties
YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER tennerr NOR ANY PERSON ASSOCIATED WITH tennerr MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Machine Translation
Certain user-generated content on the Site has been translated for your convenience using translation softwares powered by Amazon or Google. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Such translations are provided as a job to users of the Site, and are provided “as is”. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of such translations made from English into any other language. Some user-generated content (such as images, videos, Flash, etc.) may not be accurately translated or translated at all due to the limitations of the translation software.

Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement.

The official text is the English version of the Site. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated content, please refer to the English version of the content which is the official version.

Limitation on Liability
IN NO EVENT WILL tennerr, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with tennerr, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity.